Self Maintenance FAQ

1. Do I need training in order to self maintenance my copiers?
2. Do I need to purchase any copier parts in advance of self maintenance?
3. Do I need to own my copier  to utilize self maintenance?
4. Do I have to continually order parts and supplies?

How Do I Get Started?

1. Step 1: Get the Supplies You Need
2. Step 2: Get the Training You Need
3. Step 3: Get the Support You Need

Self Maintenance FAQ

Do I need training in order to self maintenance my copiers?

If you or an employee want to service the equipment, then you should have training on the copier you will be servicing. Our Training Department offers a complete seminar on copier parts and supplies. The training process for a Xerox Docutech for example, takes ten days.  If you want to do less training for a Canon IR110 we can accomodate but the phone support afterward would require a fee per call and you may be likely to need us to come out to resolve an issue without the full training.  If you want to hire an independent service provider, you will not need training.

Do I need to purchase any copier parts in advance of self maintenance?

Yes we will provide you with a list of copier parts you'll need on hand, in order to avoid any downtime that could come during a time of fulfillment.

Do I need to own my copier  to utilize self maintenance?

Not always, you can self maintenance copiers that you own outright, check your lease, or rental agreement to verify other equipment  and restrictions.

Do I have to continually order parts and supplies?

No. We can set up automated parts ordering for your account so that you can focus on the fulfillment end of your business, rather than worry about receiving copier parts or supplies.

How Do I Get Started?

Step 1: Get the Supplies You Need

We will provide you with a suggested list of copier supplies and copier parts that you will want to have on hand to deal with routine maintenance and a recommended car stock list of parts commonly needed for repairs to ensure that your copier has little to no downtime .

Step 2: Get the Training You Need

DMT trains the partners chosen technician to service their own equipment. We work with technicians to explain the parts and supplies needed as well as the most common problems that occur. Best of all, we'll send trainers to your site to work with your employees on the actual equipment they'll be servicing.

Step 3: Get the Support You Need

DMT is always available to provide consultation and help you solve all your equipment needs. We also have relationships with independent service technicians across the country, who can provide service alternatives and backup support. We're always available for troubleshooting and service upgrades.